Q: What does the website migration service include? Will my website be secure?
A: The website migration service on offer at Add Host is entirely free of charge and involves transferring all your files, databases and emails from your present web hosting provider to your new hosting account with us. We’ll also update all the configuration settings necessary for your web sites to be fully operational on our ultramodern cloud hosting platform.Our technicians are completely capable of moving any type of website. With years of experience in the industry, they’re experts in the inner workings of our hosting platform, our Control Panel and all other well–known Control Panels. For them, moving a custom web app with plenty of custom libraries is as elementary as transferring a plain WordPress–based weblog.
Q: How long will it take for my website to be migrated to your platform?
A: We try to perform all website migrations as quickly as possible. Nevertheless, we do not have a set time frame for web site migrations. There are various things that you have to take into account – the sheer size of your website and the workload of our web site migration team, etc. We constantly try to accomplish each migration within 48 hours. With smaller sites, our team typically manages to finish in less than 24 hours.
Q: What details will I be required to give to your Website Migration Department?
A: We do not request any sensitive data. We will need, though, the login info for your old hosting account along with the name of the web site that you want to migrate.
Q: You will access delicate data. How can I be sure that you won’t abuse it?
Q: Will there be any outage for my site?
A: While we migrate your website, it will be available both in your web hosting account with us and in your account with your previous web hosting provider. When the migration is over, we’ll ensure that everything is functioning correctly and that the integrity of your content is not affected prior to informing you that the migration is over. After that, we will tell you how to transfer the domain over to your hosting account with us and how to update the DNS records.
Q: Will my old hosting provider need to provide any information/help?
A: While we transfer your website content, your hosting provider won’t be aware of the migration at all. We will not get in touch with them in any way.
Q: Does it matter what platform my present hosting provider is using?
A: Yup. We support all conventional Linux–powered hosting platforms. We do not support Windows–powered hosting platforms, because we do not offer Windows hosting services ourselves.In addition, we don’t support proprietary website creation and administration interfaces like Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.