Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Response Warranty

  • Each ticket that you send to the client help team will be handled in approximately one hour. All popular problems will be addressed right away. However, if the help question you have sent needs some help from a skilled admin technician, we will forward the ticket to him and will notify you about the delay.

  • Top quality support service

  • Expert Customer Support Service

  • Our client help Department will be on duty for you 24x7x365 to to take care of all support request tickets that you send to us. We offer client support for the packages that are pre–configured on your server. These include our in–house made Online Control Panel, the preferred Operating System and also the server admin panel (with regards to the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • Each section of the Online Control Panel that is available at no cost with your VPS provides you with an inbuilt collection of articles. You’ll see an assortment of extensive how to posts and a choice of step by step video courses that demonstrate all the common web site maintenance jobs. You can gain access to them by hitting the Help or Video keys in the top right part of each Control Panel section.