1 hour ticket response
Prompt support is our fundamental task and this is why we’ve got a team of qualified client support engineers who are ready to offer a rapid solution to any question that you could possibly have. Just send your trouble ticket from the Online Control Panel and we’ll reply back to you within 1 hour in the worst case scenario. In fact, we work hard and aim for a 20–minute customer support ticket response time.
A Top–Quality Client Support Service
Each member of our help desk team has several years of experience in the Linux shared packages arena and almost all of them have been with us for at least 5 years. They all are prepared to reply to all your requests in the most efficient way possible.
A User–Friendly Help Section
To help you find a quick tip on how you can use a specific feature, we have implemented a very intuitive Help section in the Online Control Panel. You can browse through an extensive collection of web hosting account administration articles and website administration articles, examine our F.A.Q. repository or watch our step–by–step video tutorials.