Tech Support Channels
A 60–Minute Response Guarantee
We offer a sixty–minute response time warranty for every support ticket or email that you submit to the help desk staff. We’ll rapidly respond to all the general queries and forward right away the issue to our server admins in case any additional assistance is needed. If you take advantage of our Optional Managed Services package, we’ll complete any of the included server administration services at a time that has been discussed with you in advance.
An Outstanding Help Desk Support Service
If you need any assistance working with the Online Control Panel or with any of the apps that we’ve preinstalled on the server for you, do not hesitate to contact our tech support staff at any time via the ticketing system. Besides, in case you require help administering your dedicated server, you can make use of our Optional Managed Services package, which includes Operating System updates every week, installation and problem troubleshooting procedures, server monitoring and rebooting services, backup space, etc.
A User–Friendly Help Area
Our Online Control Panel was installed by default for every Linux dedicated servers hosting package. Among its functionalities is a rather useful integrated knowledge base that will walk you step by step on all the actions that you can carry out. The majority of educational articles also video versions that show all the tasks that you can carry out in a highly illustrative manner. You can find all the help articles and the video tutorials in the top right corner of each section of the hosting Online Control Panel.