Discover what phone support entails within the web hosting community.
In the event that you have ever had a shared hosting account before or you've dealt with any kind of online service, you're probably well aware from your own experience that for certain things it is better to speak with a live person over the phone instead of exchange tickets or email messages. If you want to know more about a service before you decide to purchase it or in case something small-scale should be made, for instance, it is really easier and a lot faster to get it done live. When you're able to get in touch with representatives over the phone, it's also very likely that you're dealing with a real hosting supplier, not a reseller. The type of support that you will get on the telephone varies between different companies - from general issues to dedicated technical support. Typically most providers offer pre-sales assistance and 1st level phone support, while more complex technical matters are resolved through electronic mail or tickets.
Phone Support in Shared Hosting
Our shared hosting
packages offer phone support 14 hrs a day even on official holidays, therefore if you do not have an account yet, you're able to phone us and find out more about our solutions or if we meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you can contact the phone number which is closer to you. In case you are a current customer, we will help you timely with all the general and billing issues and with a number of technical issues in order to save you time and efforts - we are aware of the fact that in some cases it's much easier talk with a live person and get things done without delay. Certainly, some issues simply cannot be taken care of over the phone, so in such a case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
If you want more information about the Linux semi-dedicated hosting packages
that we supply, you're able to call any of the three support phone lines that we have around the globe - in the United States of America, Great Britain and Australia. By doing this, you can check ahead of time whether our solutions are suitable for your sites. If you're already our customer and you've got a semi-dedicated account, you will be able to get in touch with us over the phone for fourteen hours daily about any type of billing or general matters. For entirely tech issues you need to employ our ticketing system so as to contact our tech support as someproblems simply require longer time to be taken care of, but we can assist you on the phone with numerous minor technical issues as well, saving you the time and efforts.