In case you have a website, a problem can always appear and it doesn’t automatically need to be connected to the web hosting service itself. For instance, something may go wrong when you update an Internet application or some vital data could be edited or deleted by chance. Irrespective of what the nature of the problem may be, you will need to contact the client support staff and request them to recover a backup or to assist you in solving the problem that you are encountering. How timely they’ll do it will predetermine the span of time that your sites will be unavailable. For given sites like community websites or e-shops, a repetitive downtime can often mean losing customers and money. With that said, it is of paramount importance that you use the services of a hosting company that offers not only a good support service, but also a quick one.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reaction time for any support ticket that you open or any e-mail that you write is just one hour, even if you contact us during weekends and public holidays. Whatever the essence of your query or problem may be, we’ll lend a helping hand instantly and will supply you with the necessary information to sort out any problem with your websites. The actual reaction time usually doesn’t exceed fifteen-twenty minutes, which suggests that you can just forget about waiting around for hours on end to get a problem sorted out or even worse – waiting around one whole day only to receive a reply that more info is necessary while nothing is fixed. We’ll offer you assistance in an instant solely because we know exactly how invaluable time can be in the dynamic electronic age. The one-hour response time guarantee applies to any billing or technical query that you may have related to our Linux shared packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a trouble ticket via your web hosting Control Panel or write an email connected to your semi-dedicated server, you’ll have an answer within only one hour. You can contact us whenever you like with regard to technical, general or billing issues and due to the fact that we are on duty day and night, you’ll invariably obtain help without delay. Based on the specific issue or question, we’ll give you more information, eliminate the problem if it’s been caused by something within our reach or instruct you on what actions to take if you need to update a given setting for a web app that we cannot access. You can just forget about waiting for a day for each single answer. As it is, in the majority of cases we reply to tickets and emails within no more than twenty to twenty five minutes.