A live chat is among the methods of communication provided by some web hosting companies as part of their support service. Depending on the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is quicker as compared to a support ticket and it will make it much less likely to misspell or misunderstand a word as compared to a call with a representative. Furthermore, when the trouble that you have requires some time to be investigated and dealt with, you'll be able to do something different at the same time instead of just waiting, like you would have to do when you call. You can also employ a live chat assistance service without spending a dime provided that you have Internet accessibility even when your website hosting provider is based in a different country and they do not have a local phone number that you can call.
Live Chat Support in Shared Hosting
We provide a live chat support service for all of the Linux shared packages
that we offer and we're able to support you with almost everything in real time. In case you do not have an account with our company yet, we will be able to give you more info about the packages in order to help you to choose the most appropriate plan. In case you are a current customer, we are able to help you with any billing or general matter as well as with multiple common tech troubles, such as an e-mail address installation in a desktop email client. When you are unable to phone us for some reason or you are in some country where we don't have a local telephone number, our live chat is the best way to contact us. Of course, some troubles require more time to examine and test, which means that you will need to open a support ticket to our technicians, still, we're able to save your time and help you with various troubles on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as part of our services, which means that if you have any kind of questions for our Linux semi-dedicated hosting packages
, you can speak with our customer care team at any moment regardless of whether you've already acquired your account or not. Generally, the chat service is intended for billing, pre-sales and general questions and problems, yet we are able to assist you with various technical questions too. We can help you choose the optimal package for your websites in case you don't have an account yet, we can reply all of the billing questions or issues you have or we can assist you with setting up your new email address on your personal computer or smartphone - all the abovementioned will be done quickly as our live chat service is accessible all the time, every single day. Whenever you want help, you are able to talk with an agent and save considerable time.