Integrated Ticketing System
Learn more about the Integrated Ticketing Systems and their benefits and drawbacks. See what makes them different from other types of support channels.
If you have bought a web hosting plan and you have some queries related to a particular function/feature, or in case you’ve experienced some complication and you require support, you should be able to get in touch with the respective support staff. All hosting companies use a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, because of the fact that the quickest way to solve an issue most often is to send a ticket. This kind of correspondence makes the responses sent by both sides simple to track and allows the customer care staff representatives to escalate the problem in the event that, for example, a server admin needs to get involved. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you have to use at least 2 separate accounts to contact the customer support staff and to actually manage the hosting space. Constantly switching between different accounts can be a headache, not to mention the fact that it takes quite a lot of time for the majority of web hosting providers to process the tickets themselves.
Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with numerous other hosting providers, the trouble ticket system that we use with our Linux shared packages
is an integral part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not have to remember several sign-in credentials, since you’ll be able to manage both your tickets and the web hosting account itself from one location. So, in case you’ve got a question or run into a complication, you can touch base with our customer support team momentarily. Our ticketing system comes with a smart search option. This implies that even in case you’ve opened a lot of tickets over the years, you’ll be able to find the one that you want without hassle. Furthermore, you can check knowledge base recommendations for troubleshooting commonly met issues.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server
account with our company and you’d like to get in touch with our client care staff members, you will be able to post a support ticket directly from your Hepsia Control Panel instead of using a totally different client support platform like you’ll need to do with the majority of web hosting providers on the marketplace. Our integrated trouble ticket system will allow you to submit a new ticket without any hassles and to browse through older tickets using an intelligent search box. Besides, you will be able to have a look at the relevant knowledge base articles that our system will present you with based on the problem category that you pick for your new ticket. You can do all of the above-mentioned procedures without signing out of your Hepsia Control Panel at any moment, which means that in case you bump into any difficulty or have a query, you can get in touch with our technicians and fix the given problem within the hour via a single platform.