24/7 Customer Support
Why is the availability of a good customer support service vital on today?s hosting market? Which are the traditional customer support channels?
Being able to communicate with your shared hosting provider any time you have any questions or encounter any difficulties is quite important and how fast they will answer back and react could be crucial, particularly if your web site is business-oriented, as longer downtime often means losing prospective customers. The support solutions are, in addition an easy way to recognize actual suppliers from resellers. The latter usually answer only to e-mails or support tickets and you may have to wait for a whole day or maybe more in order to receive a response. When your trouble involves a couple of responses, you will end up losing days in order to get a basic problem solved. When you use the services of a legitimate and trustworthy website hosting supplier, you'll be able to contact the support team at any moment and get a quick response whatever the issue or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Hosting
The customer and technical support services for all our shared hosting
plans are round-the-clock, therefore you can forget about waiting for a couple of days in order to get assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an email. In case you currently have an account, you can open a support ticket on top of the other three methods of contact. You'll be able to pick the best way to contact us based on where you are or what kind of hardware you're using. We can assist you for almost any webhosting-related query that you have or problem that you could encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in this situation the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you choose, you will be able to take advantage of our 24/7 technical support services even on public holidays. All your sites will be available at all times and so will we. With plenty of communication options, you're able to choose the optimal method to contact us and inquire about our solutions if you do not have an account yet, or request support if you're already among our customers. You are able to give us a call, have a chat with a live consultant, send an e-mail message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have a one-hour answer time warranty, although it rarely takes over 20 minutes to receive assistance regardless of the nature of the problem. With our customer and technical support services, we are available for you anytime you need us, not a few days later.
24/7 Customer Support in VPS Web Hosting
Each and every virtual private server
package that we offer includes 24/7 customer and tech support, so in case you experience any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to get in touch with us anytime, even weekends and holidays. For your convenience, we provide different means of communication - phone support with a couple of local numbers globally, live chat, e-mail messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues as it is much easier to track what is going on. The maximum guaranteed response time for all emails and tickets is one hour, but it rarely takes that long to get support. When you add the Managed Services upgrade that we offer, our admins can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
If you buy a dedicated server
from our company, you're able to contact us at any time using several channels and the max time that you will have to wait for an answer is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 no matter if it is a weekend or a holiday and we can assist you with anything related to the apps that are pre-installed on your server. To contact us about a technical issue, you are able to open a support ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any basic questions or you would like to know more about our website hosting solutions before you order, you can also employ our live chat or you can call one of the local phone numbers that we have in various countries worldwide. When you're looking for support for third-party software that you cannot deploy or operate effectively, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.